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Privacy Policy

Last updated: February 2026

1. Information We Collect

When you contact Roofing Man through our website, phone, WhatsApp, or contact form, we may collect the following information:

  • Personal details — name, phone number, email address
  • Property information — address, description of roofing issue
  • Communication records — messages, call logs, and service requests
  • Technical data — IP address, browser type, and pages visited (collected automatically)

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes
  • Schedule inspections and carry out roofing services
  • Send service reminders and follow-up communications
  • Improve our website and customer experience
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service partners — subcontractors or suppliers directly involved in completing your roofing project
  • Analytics providers — anonymised data to help us understand website usage
  • Legal authorities — when required by Malaysian law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — help us understand how visitors use our site

You can control cookie settings through your browser preferences.

6. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate data
  • Withdraw consent for data processing
  • Request deletion of your data (subject to legal obligations)

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records may be kept for warranty and reference purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact us at: